Booking Policy

• Check-in time is 12:00 pm (Indian Standard Time) and check-out time is 11:00 am (Indian Standard Time). Early check-in or late check-out is subject to availability and we might charge you extra for it.

• Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any services you use (like laundry and room service) or tips. We will charge you directly for these when you're checking out.

• The Doonhomestays reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. We will not be responsible for any check-in denied by us due to the aforesaid reason.

• Check-in time is 12:00 pm (Indian Standard Time) and check-out time is 11:00 am (Indian Standard Time). Early check-in or late check-out is subject to availability and we might charge you extra for it.

Cancellation:

• The cancellation charges according to the number of days before check-in date are as follows:

Number of days before check-in Cancellation fee per booking
> 7 days 100% of price refunded
2-7 days 50% of price refunded
< 2 days or no show No Refund

Offline Cancellations:

• Only those cancellation requests, which are made by phone to our customer support team, shall be entertained.

• We don’t support cancellations online (website).

Refunds:

• The period of stay can be extended by calling our customer support team and paying the additional cost.

• The period of stay can be reduced, but there will be no refund.

• The number of travellers or rooms can be increased by paying the additional cost. But, there will no refund when reducing the number of travellers or rooms.

• The period of stay can be preponed or postponed based on the availability of inventory and will be treated as amendment. Cancellation policy may apply based on case to case booking.

• The room type or category can be changed. If the room changed is of lesser value than the originally booked, there shall be no refund in the difference. If the room changed is of higher value than the originally booked, the difference amount needs to be paid.

• The booking cannot be transferred to another name. Primary guest name change is not allowed and will be treated as Invalid Information from user.

Your bank may debit its own separate charges from refunds made to your credit card or bank account.

Right To Cancellation By Doonhomestay In Case Of Invalid Information From User:

The User expressly undertakes to provide to Doonhomestays only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from Doonhomestays. In case Doonhomestays discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, Doonhomestays in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, Doonhomestays shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services. The User unequivocally indemnifies Doonhomestays of any such claim or liability and shall not hold Doonhomestays responsible for any loss or damage arising out of measures taken by Doonhomestays for safeguarding its own interest and that of its genuine customers. This would also include Doonhomestays denying/cancelling any bookings on account of suspected fraud transactions.